You can enter your pincode on the product detail page to check the expected delivery time for your order.

A standard shipping fee of ₹299 applies to all orders below ₹9,999. Orders of ₹9,999 and above qualify for free shipping automatically at checkout.

Yes. You’ll get an order confirmation email immediately after purchase, and a shipping confirmation (email + WhatsApp) once dispatched.

Once your order is packed and dispatched, you’ll receive a shipping confirmation by email and WhatsApp with your tracking link and expected delivery date.

• Wait up to 24 hours after the dispatch message for the tracking link to activate.
• Ensure you’re using the correct tracking link and order number.
• Check that your pincode and mobile number are correct in your order details.
• If the tracking still doesn’t work, contact us with your order number and we’ll investigate with the carrier promptly.

If delivery exceeds the estimated window, contact us with your order number. We’ll investigate with the carrier and update you promptly.

No, we currently ship only within India.

You may request an address change within 1 hour of placing your order, as long as it has not been dispatched yet.

We offer returns within 7 days of delivery for eligible products that are unused, returned with original tags, and packed in the original packaging. To begin, please raise a return request from your account within the 7-day window.

Yes, we offer exchanges within 7 days of delivery for size-related requests. To initiate an exchange, raise the request from your account within the 7-day window. The item must be unused, returned with original tags, and in its original packaging.

Items must be unused, with original tags and packaging, and the return request must be raised within 7 days of delivery. Sale items (Sale items are products purchased at a discounted or marked-down price including offers, promotions, or special pricing events. Standard-priced items are not considered sale items.) and gift cards are non-returnable.

Yes, sale items and gift cards are non-returnable. Sale items refer to products purchased at a discounted or marked-down price.

If the item doesn’t meet eligibility criteria (tags missing, worn, damaged, etc.), the return will be rejected and the item will be sent back to you.

Yes, reverse pickup is available. Check your pincode for availability on our website.

Our apologies if we are unable to service your pincode. In that case, you will have to return the item to our address at your own cost. We will reimburse the shipping cost incurred by you.

Yes, exchange shipments are free where reverse pickup is available. If you ship the item yourself, we’ll reimburse the cost.

Refunds for pre-paid orders are issued to the original payment method. Shipping charges paid at the time of checkout are non-refundable.

Refunds are processed after the returned item passes our quality inspection at our warehouse in Bengaluru. They are usually completed within 10 working days, and may be processed earlier for local or zonal orders.

Please refer to the Size Guide on the product page for detailed chest, shoulder, and length measurements. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Our products are designed and tested to fit Indian body proportions accurately. We suggest ordering your size for the best experience. For additional precision, you can consult the detailed size guide available on each product page which provides exact measurements.

We strive to represent our products in accurate lighting, but slight color variations may occur due to individual screen brightness and display settings. If you have questions about a specific color, contact us before placing your order.

Our performance fabrics are built to last - but they do need a little care to stay that way. We recommend:

• Machine wash cold on a gentle cycle
• Do not bleach or use fabric softeners - they break down performance fibres
• Tumble dry low or air dry flat for best shape retention
• Do not iron directly on printed or technical panels
• Specific care instructions are printed on the inner label of every garment

Do not iron directly on prints or technical panels. Wash cold on a gentle cycle and avoid bleach/fabric softeners. Air dry flat or tumble dry low.

For best results, wash performance fabrics separately or with similar materials to avoid abrasion and residue buildup.

We accept all major payment methods, including:

UPI (GPay, PhonePe, Paytm, and more)

Credit & Debit Cards (Visa, Mastercard, RuPay)

Net Banking

All transactions are processed securely at checkout. 

Please note we do not offer Cash on Delivery (COD) at this time.

Yes. Our website is secured with SSL encryption, so your personal and payment information is fully protected. We do not store any card or banking details on our servers-all payments are processed through trusted, PCI-DSS compliant payment gateways. You can shop with complete confidence.

No, COD is not available at this time.

Failed transactions are typically refunded automatically within 5–7 working days. If not, contact us with your transaction reference.

No, we do not offer gift packaging at this time.

Our products are covered against manufacturing defects. For details, contact support with your order number.

Contact us immediately with photos and your order number. We’ll arrange a replacement, return, or refund as per policy.

Follow us on social media, subscribe to our newsletter, or check the website regularly for updates.

We understand that plans can change. You can cancel your order within 1 hour of placing it, provided it has not yet been dispatched.

We're here to help. You can reach our support team through the following:

• WhatsApp: +91 7975612933
• Call: +91 7975612933
• Email: support@urbanperformancestore.in

Support Hours: Monday to Friday, 10:00 AM to 7:00 PM IST

We typically respond within 24 hours on business days.